At PaisaChanger, we strive to ensure a seamless and satisfactory experience for all our users. However, if you encounter any issues with our services and need a refund, please refer to our refund policy outlined below:

1. Eligibility for Refunds

1.1 Service Not Rendered: If a service you paid for was not rendered within the specified time frame, you may be eligible for a full refund.

1.2 Duplicate Payment: If you accidentally made a duplicate payment for the same service, you are eligible for a refund of the duplicate amount.

1.3 Overpayment: If you overpaid the amount specified in your order, the excess amount will be refunded.

1.4 Incorrect Amount: If you send an incorrect amount (e.g., you sent us $9.95 USD but entered $10 USD while creating the exchange) and your exchange is canceled, and you contact us within 24 hours. In such cases, you will be eligible for a refund.

2. Non-Refundable Situations

2.1 Completed Transactions: Once a transaction has been completed successfully, it is non-refundable.

2.2 Incorrect Information: If you provide incorrect or incomplete information during the transaction process, PaisaChanger is not responsible for the loss. Refunds will not be issued in such cases.

2.3 Third-Party Payments: Payments received from third parties are not eligible for a refund and will be rejected. The amount will be refunded less any applicable transaction fees and maintenance fees.

2.4 Violation of Terms: If you violate our terms and conditions, you will not be eligible for a refund. This includes, but is not limited to, engaging in prohibited activities such as money laundering, gambling, and other illegal activities.

2.5 Incorrect Amount: If you send an incorrect amount (e.g., you sent us $9.95 USD but entered $10 USD while creating the exchange) and your exchange is canceled, you must contact us within 24 hours. If you fail to do so, refunds will not be issued in such cases.

3. Refund Process

3.1 Refund Request: To request a refund, please contact our support team at help@paisachanger.com with your order details, including the transaction ID and the reason for the refund request.

3.2 Review and Approval: Our team will review your refund request and notify you of the approval or rejection within 1-3 business days.

3.3 Refund Issuance: If approved, the refund will be processed and credited to the original payment method within 5-10 business days, depending on your bank or payment provider.

4. Maintenance Charges

4.1 KYC Verification: If you send an amount without completing KYC verification and request a cancellation and refund, a maintenance charge of 8-10% will be applied.

4.2 Prohibited Words: If prohibited words are found in the bank transaction description, a tax charge of 30% will be applied before processing the refund.

5. Contact Information

For any questions or concerns regarding our refund policy, please contact us at:

Email: help@paisachanger.com

Website: https://PaisaChanger.com